One-stop Police Services at your Fingertips

The Hong Kong Police Force (HKPF) delivers essential services that are connected to all sectors of the community. By embracing innovative technologies and consolidating services, the HKPF is continuously enhancing its service quality, ensuring efficiency, convenience, business friendliness and timely response to societal needs.

Unified Mobile Experience

In August 2025, HKPF launched its mobile “Super App”, a one-stop platform integrating over 50 e-services, including reporting lost items and animals, providing crime information, and lodging traffic complaints, and featuring AI chatbot “Yes Sir”. The app also connects to other HKPF apps and platforms, including the HKPF Online Applications Platform, “HKP e-Licence” the outdoor safety tool “HKSOS” and the fraud search engine “Scameter”. This innovation provides high-quality public services and significantly facilitated citizens and business by streamlining and expediting police services and licence/permit application processes for the public.

The Super App enables login via HKPF’s “Digital Service Logon” or “iAM Smart”, allowing the public to report non-emergency cases and submit applications with auto-form filling for licences, permits and services. It also supports online payments and application status tracking. Real-time updates and push notifications are sent through a personalised “Message Centre”, ensuring timely and efficient communication.

A key feature of the Super App is the AI chatbot “Yes Sir”. Previously, the public had to navigate through multiple webpages to find information about police services and determine appropriate actions. Now, “Yes Sir” delivers human-like responses to queries and supports dissemination of both textual and multimedia content, significantly speeding up and simplifying information searches, offering users a truly seamless and consistent user experience.

One-stop Centralised Application Portal

The HKPF Online Applications Platform complements the “HK Police” app by providing a centralised hub to facilitate submission of applications related to police services. Users can apply for up to 10 permits and services, such as the Closed Area Permit and Road Event Permit. With the one-stop platform, applicants can complete the entire application process online, from submitting applications with pre-filled forms leveraging saved personal data, to making instant online payments, tracking application progress, and collecting electronic permits anytime anywhere.

This marks a major advancement from traditional, paper-based procedures, which involved processes such as repeated manual data entry, physical visits to police stations, and in-person permit collection at designated times, towards a new milestone of full digitalisation.

By streamlining application and digitalising workflows, consolidating services, and offering attentive AI-powered support, the “HK Police” Super app and the HKPF Online Applications Platform becomes a model of public service innovation, demonstrating the department’s continuous efforts and commitment in transforming and innovating public service delivery.

Please click here for more details and to download the Super App.

[Acknowledgement to the HKPF for providing material for the story.]