Streamlining of Government Services Programme
Streamlining business processes to drive continuous improvement of government services involving applications and approvals
Launched in 2019, the "Streamlining of Government Services" (SGS) Programme aims to improve government services involving applications and approvals through streamlining business processes and widening the adoption of technology on a continuous basis with a view to improving their convenience, efficiency and transparency. The programme currently covers around 900 government services involving 41 bureaux and departments.
Programme Achievements and Improvement Areas
Since the launch of the SGS programme, bureaux and departments have proposed over 500 streamlining measures to bring improvements around the following areas:
Streamlining Business Processes
Reducing Documentation Requirements
Improving Service Channels
Strengthening Communications
Benefits to both the Government and the public
Details of completed streamlining measures:
Streamlining measures completed in 2024-25 Streamlining measures completed in 2023-24 Streamlining measures completed in 2022-23
