Streamlining of Government Services Programme -
List of completed streamlining measures in 2024-25

As at 31 March 2025, 23 B/Ds completed the implementation of 38 streamlining measures, bringing benefits in the following areas:

Efficiency

Shortened processing time

Reduced manpower efforts

Reduced administrative costs

Convenience

Increased ease of accessibility

Saved resources of applicants

Higher customer satisfaction

Transparency

Improved transparency

Greater public accountability

Details of the streamlining measures

Agriculture, Fisheries and Conservation Department (AFCD)

Streamlining Measure(s)	Benefit(s)
Develop an IT system to support the end-to-end process for the application for Sustainable Agricultural Development Fund/Sustainable Fisheries Development Fund

Correctional Services Department (CSD)

Streamlining Measure(s)	Benefit(s)
Implement Approved Hand-in Articles e-Ordering Service

Department of Health (DH)

Streamlining Measure(s)	Benefit(s)
Provide e-payment, e-notification and e-document options for the application for replacement/copy of Childhood Immunisation Record

Drainage Services Department (DSD)

Streamlining Measure(s)	Benefit(s)
Implement e-submission, e-payment and e-notification of approval documents for three services related to drainage connection works and drainage record plan

Electrical and Mechanical Services Department (EMSD)

Streamlining Measure(s)	Benefit(s)
Develop a Smart Registration System, adopting Artificial Intelligence/Optical Character Recognition technology, for Registered Vehicle Mechanics and Registered Vehicle Maintenance Workshops to facilitate the processing of registrations made in handwritten forms
Develop an e-platform to support railway incident investigations

Food and Environmental Hygiene Department (FEHD)

Streamlining Measure(s)	Benefit(s)
Implement e-submission for six services related to hawker licensing, market tenancy, food business licensing services and location filming at venues/facilities under FEHD
Develop a single portal for the application for various Cemeteries and Crematoria Services with e-services covering e-submission, e-processing, e-notification and e-payment

Government Logistics Department (GLD)

Streamlining Measure(s)	Benefit(s)
Develop the Gazette Public Notice Submission and Payment System to improve the publication of Public Notices in the Government Gazette

Home Affairs Department (HAD)

Streamlining Measure(s)	Benefit(s)
Provide e-submission for the application for Burial Certificate in Permitted Burial Grounds and adopt "iAM Smart" to facilitate applicant information input
Provide e-services for five estate beneficiaries support services under HAD

Housing Bureau/Housing Department (HB/HD)

Streamlining Measure(s)	Benefit(s)
Introduce an e-payment option for online applications for permission to refinance a flat purchased under the Subsidised Sale Flats Schemes

Hong Kong Police Force (HKPF)

Streamlining Measure(s)	Benefit(s)
Implement end-to-end e-services for the application for Closed Area Permit and Closed Road Permit
Develop an e-application system for Criminal Conviction Check
Develop an Online Enquiry and Reservation System (EARS) that leverages chatbot to enhance public enquiry and reservation services for licence/permit applications, records checks, etc.
Adopt Faster Payment System (FPS) as an additional means to facilitate wider use of online payment by applicants
Replace PDF application forms with web forms and incorporate them into the Online Booking System

Immigration Department (ImmD)

Streamlining Measure(s)	Benefit(s)
Introduce new self-service kiosks to support Hong Kong Identity Card (HKIC) or HKIC-cum-travel document applications during and beyond office hours
Provide full electronic services for visa applications under various admission schemes/entry arrangements

Intellectual Property Department (IPD)

Streamlining Measure(s)	Benefit(s)
Provide an additional online payment channel for registration of trade marks, patents, designs and related processes

Innovation and Technology Commission (ITC)

Streamlining Measure(s)	Benefit(s)
Implement a Proof-of-Concept to explore the feasibility of adopting an AI tool to identify funding proposals with a high degree of similarity
Implement a Proof-of-Concept to explore the feasibility of adopting auto-tagging of funding applications submitted to the Innovation and Technology Commission Funding Administrative System

Leisure and Cultural Services Department (LCSD)

Streamlining Measure(s)	Benefit(s)
Implement e-submission for seven services related to cultural ambassador scheme, museum visit, use of Music Office materials, stadia services, and URBTIX services

Land Registry (LR)

Streamlining Measure(s)	Benefit(s)
Provide a dedicated online form for the application for refund of search fees
Enhance user engagement by introducing an online pop-up survey in the Integrated Registration Information System Online Services

Marine Department (MD)

Streamlining Measure(s)	Benefit(s)
Provide e-approval documents for eight services related to private mooring applications, vessel safety inspections, plan approvals, cruise‑to‑nowhere permits, cross‑boundary high‑speed craft arrangements, and exemption certificates

Official Receiver's Office (ORO)

Streamlining Measure(s)	Benefit(s)
Enhance promotion of e-services by providing step-by-step guides for e-services in graphical formats, in addition to FAQs, on the ORO Website

Registration and Electoral Office (REO)

Streamlining Measure(s)	Benefit(s)
Enhance the Online Voter Information Enquiry System for checking voter registration particulars
Adopt "iAM Smart" and revamp the Online Voter Registration at GovHK to enhance user experience and satisfaction

Social Welfare Department (SWD)

Streamlining Measure(s)	Benefit(s)
Expand the scope of e-services for eight services related to funding and subsidy schemes, compensation and assistance schemes, public subscription permit, and childminder certification to achieve full digitalisation by providing e-approval documents and/or e-result notifications
Revamp the webpage and produce publicity materials or a video guide with demonstrations of online application procedures for e-Senior Citizen Card to promote the benefits of using e-channel to access concessionary offers and useful information via mobile devices anytime, anywhere

Transport Department (TD)

Streamlining Measure(s)	Benefit(s)
Accept online payment for the rental of Quarterly Parking Service for government multi-storey carparks
Implement a pilot scheme by setting up self-service kiosks at licensing offices for applicants to apply for an international driving permit, including taking photos and making payments by electronic means
Develop "E-licensing Portal" to facilitate the public to access the licensing services online and enable data sharing among different online services

Trade and Industry Department (TID)

Streamlining Measure(s)	Benefit(s)
Adopt authentication function of "iAM Smart" in the electronic form for the application for SME Export Marketing Fund, waiving the need for the authorised person of the applicant enterprise to provide a valid copy of a Hong Kong Identity Card

Working Family and Student Financial Assistance Agency (WFSFAA)

Streamlining Measure(s)	Benefit(s)
Develop a management dashboard to facilitate application monitoring and service demand forecasting

Water Supplies Department (WSD)

Streamlining Measure(s)	Benefit(s)
Develop virtual tours for historical waterworks installations to enable the public to appreciate their internal structures
Enhance the WSD Website to promote application for WSD's services through e‑channels