Streamlining of Government Services Programme -
List of completed streamlining measures in 2021-22
As at 31 March 2022, 32 B/Ds completed the implementation of 79 streamlining measures, bringing benefits in the following areas:
Efficiency
Shortened processing time
Reduced manpower efforts
Reduced administrative costs
Convenience
Increased ease of accessibility
Saved resources of applicants
Higher customer satisfaction
Transparency
Improved transparency
Greater public accountability
Details of the streamlining measures
Agriculture, Fisheries and Conservation Department (AFCD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide autopay option for tenants of stalls and trade offices in AFCD wholesale food markets to settle monthly rent |
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| Develop e-application system for country parks education programme |
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| Provide online payment for applying for phytosanitary certificate |
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| Incorporate performance pledge in AFCD’s webpage and provide online tracking tool for applying for Primary Producer Grants under Emergency Relief Fund |
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| Implement e-submission for 15 services |
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Buildings Department (BD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Optimise map interface and streamline online registration procedures of Building Records Access and Viewing On-line (BRAVO) System |
|
Customs and Excise Department (C&ED)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
|
Review guidelines to make the following more concise and user-friendly
• User Guidebook for Dutiable Commodities • Notes to Motor Vehicle Importer / Distributor |
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| Implement e-submission for 3 services |
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| Obviate the need of repeated production of valid supporting documents when applying for Removal Permit for Controlled Chemicals in Transhipment |
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| Share information on Notification of Provisional Taxable Value with TD via electronic means |
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Census and Statistics Department (C&SD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Deliver the requested information to applicants through electronic means |
|
Civil Aviation Department (CAD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Develop e-portal to facilitate online registration of unmanned aircraft system |
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| Enrich CAD Aviation Education Path webpage with more content and promote via social media |
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Drainage Services Department (DSD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide automatic e-reminder one day before visit to sewage treatment and flood prevention facilities |
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| Implement e-submission for 6 services and e-payment for 2 billed services |
|
Environment and Ecology Bureau / Environmental Protection Department (EEB/EPD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Simplify application forms, progress report forms and completion report forms for major funding schemes under the Environment and Conservation Fund and provide e-submission of the forms |
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| Implement e-submission and e-notification for 2 schemes under the Recycling Fund |
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| Simplify progress reporting documents for Recycling Fund |
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| Provide online submission for new registration and registration renewal for Waste Cooking Oils Recycling Administrative Registration Scheme |
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Food and Environmental Hygiene Department (FEHD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Merge two application forms into one for (i) scattering of cremated human ashes in Hong Kong Waters and (ii) scattering of cremated human ashes in Hong Kong Waters and free ferry service to designated area (East of Tung Lung Chau or South of West Lamma Channel), and issue e-notification for applying the two services above and scattering cremated ashes and / or mounting commemorative plaques at Gardens of Remembrance |
|
Fire Services Department (FSD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-submission for 6 services |
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| Promote online submission of Certificate of Fire Service Installation and Equipment (FS251) |
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| Exempt users from the legal requirements in engaging registered contractor for carrying out related works of stand-alone fire detectors |
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| Introduce a practical guide for design, installation, acceptance and maintenance of fire service installations and equipment |
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Government Logistics Department (GLD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Adopt iAM Smart for suppliers’ login to the Procurement and Contract Management System |
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Government Property Agency (GPA)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-payment for application for location filming at sites controlled by GPA |
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| Promulgate the e-submission channel for application for inclusion in GPA invitation list for revenue contract |
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Home Affairs Department (HAD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide online enquiry service on application status of new voter registration for Rural Representative Election |
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| Simplify guidance notes on services of the Estate Beneficiaries Support Unit and enhance its presentation |
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Hong Kong Housing Authority / Housing Department (HA/HD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide Faster Payment System (FPS) on iHousing app for public rental housing tenants |
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| Implement e-submission for Express Flat Allocation Scheme application |
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| Provide Quick Updating of Public Rental Housing Application |
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Hong Kong Observatory (HKO)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Adopt iAM Smart on the form of request for use of materials available on HKO website for non-commercial purposes |
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Hong Kong Police Force (HKPF)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide a fillable PDF application form to facilitate e-submission of application for Road Event Permit |
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| Implement e-submission for application for adoption of police dog and visit to Police Dog Unit Bases (Sha Ling Police Dog Training Base and Operational Base at Kwun Tong Police Station) |
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Immigration Department (ImmD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Adopt “e-ME” form filling function of iAM Smart in online application for HKSAR passport |
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| Adopt “e-ME” form filling function of iAM Smart in online application for identity card |
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| Adopt “e-ME” form filling function of iAM Smart in online application for travel documents |
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Intellectual Property Department (IPD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide Octopus payment at counter for registration of trade marks, patents and designs and related processes |
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| Provide video conferencing as an alternative mode to physical hearings conducted in IPD’s premises |
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| Provide iAM Smart features to facilitate online login, form pre-filling and notification via IPD’s New Integrated IT System |
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Inland Revenue Department (IRD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-application and streamline processes for the application for preparation of IR56 forms by using employer’s self-developed software |
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| Develop an online appointment booking system for stamping of leases at service counters |
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| Implement e-submission for paying tax by instalments |
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Innovation and Technology Commission (ITC)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Automate the document processing of applications and final reports under the Technology Voucher Programme of the ITF |
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| Establish e-submission platform for application of Patent Application Grant under the Innovation and Technology Fund |
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| Enhance user-friendliness of application guidelines for Technology Start-up Support Scheme for Universities by including a table of content and infographics |
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Legal Aid Department (LAD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Integrate three civil legal aid pre-application information forms |
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Leisure and Cultural Services Department (LCSD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the Music Office Integrated System to streamline user authentication and form filling |
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Labour Department (LD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Streamline the process of posting vacancy information through the Interactive Employment Service website |
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Land Registry (LR)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Develop online application system for inspection of original land grant documents and deposited plans |
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| Provide e-receipt service for counter collection of land records ordered via IRIS Online Services |
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| Implement e-submission for 4 services and e-payment for 3 billed services |
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| Pre-fill available information on application form for service renewal for current subscribers of Memorial Day Book Data and Monthly Memorial Information on Mortgage Transactions |
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Marine Department (MD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide e-submission channel for application for sitting/resitting/rescheduling the Pleasure Vessel Operator Grade 2 Certificate Examination |
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Office of the Communications Authority (OFCA)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Develop online tracking tool for allocation of telecommunications numbers and codes for fixed, mobile, paging and machine-to-machine services |
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| Enhance guidance notes for registration of telephone numbers onto Do-not-call registers |
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| Provide online platform for self-help registration of Low Power Indoor Radio Base Stations |
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| Implement e-payment option for certificate applications |
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Office of the Government Chief Information Officer (OGCIO)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance external procurement portal of e-procurement service for adoption of iAM Smart |
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Official Receiver's Office (ORO)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide electronic means for discharged bankrupts to submit their request for issue of no-objection letter |
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| Provide online booking of attestation services for self-petition debtors |
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| Implement e-submission and e-payment for submission of proof of debt |
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| Implement e-payment for 7 billed services |
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Post Office (PO)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Develop e-application system for permit mailing and iMail account services |
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| Implement e-submission and e-payment for the application for redirection of correspondence and streamlining the process flow |
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| Rebate the volume discount of Hongkong Post Circular Service automatically without the need of application by mailers |
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Social Welfare Department (SWD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide e-platform for applying for Senior Citizen Cards and organisations/companies to register as participating parties |
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| Implement e-submission for 33 services |
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| Implement e-submission for 8 services |
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Transport Department (TD)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Adopt electronic balloting in processing application for quarterly parking tickets in multi-storey car parks |
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Trade and Industry Department (TID)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Revamp SUCCESS website to enhance user-friendliness |
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| Provide online submission of declaration with digital certificate for SME Export Marketing Fund |
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| Provide e-platform for submission of progress/final reports for Dedicated Fund on Branding, Upgrading and Domestic Sales |
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Working Family and Student Financial Assistance Agency (WFSFAA)
| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance e-submission to support pre-fill data for Working Family Allowance Scheme |
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| Waive the requirement of applicants of student loan application to submit loan documents at counters in person |
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| Adopt handheld devices for onsite inspection, home visits and interviews |
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| Implement Faster Payment System (FPS) for student loan repayment |
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| Set up an online booking system for counter service in the Working Family Allowance Office |
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