HKP Super App – One-stop Platform with AI Chatbot and Over 50 e-Services

In August 2025, The Hong Kong Police Force (HKPF) launched its mobile “Super App”, a one-stop platform integrating over 50 e-services and featuring AI chatbot “Yes Sir”. This innovation provides high-quality public services and significantly facilitated business by streamlining and expediting licence/permit application processes for the public.

The Super App enables login via HKPF’s “Digital Service Logon” or “iAM Smart”, allowing the public to report non-emergency cases and submit applications with auto-form filling for licences, permits and services. It also supports online payments and application status tracking. Real-time updates and push notifications are sent through a personalised “Message Centre”, ensuring timely and efficient communication.

A key feature of the Super App is the AI chatbot “Yes Sir”. Previously, the public had to navigate through multiple webpages to find information about police services and determine appropriate actions. Now, “Yes Sir” delivers human-like responses to queries and supports dissemination of both textual and multimedia content, significantly speeding up and simplifying information searches.

By streamlining application workflows, integrating real-time status notifications, and offering attentive AI-powered support, HKPF has made regulatory compliance faster, simpler, and more predictable. The public easily submit applications and supporting documents, monitor progress, and respond promptly to follow-up requests, resulting in cost savings and improved efficiency. HKPF’s Super App stands as a model of public service innovation, empowering local businesses and reinforcing Hong Kong’s status as a world-class business-friendly hub.

Please click here for more details and to download the Super App.

[Acknowledgement to the HKPF for providing material for the story.]