AI Chatbot “Tina” Refines Government-to-Business Interactions

The One-stop Virtual Assistant

The Trade and Industry Department (TID) supports Hong Kong’s trade and industry by providing extensive information on CEPA, funding schemes, and licensing. For businesses, especially SMEs, navigating this complex information can be time‑consuming, highlighting the need for a more accessible, responsive, 24/7 support system. As part of a website revamp in March 2025, TID launched “Tina,” an AI‑powered chatbot providing instant, accurate responses to enquiries, supporting the Government’s smart city and digital economy vision. It serves as a one‑stop hub for key business information areas:

• Mainland and Hong Kong Closer Economic Partnership Arrangement (CEPA)
• Factory Registration and Certificates of Origin
• Various Government Funding Schemes
• Licensing and Registration for controlled goods (e.g. strategic commodities, rough diamonds)

Digitalisation and Business Facilitation

Tina marks a major step forward by automating routine enquiries, freeing staff for more complex work and improving efficiency, speed, and standardisation. By providing instant and clear information, Tina helps businesses save time, reduce compliance costs, make faster informed decisions, and enjoy a more business‑friendly environment.

Tina demonstrates how TID’s digitalisation can transform complex services into a seamless, user‑centric experience, enhancing both operational efficiency and business support, and serving as a model for future digital public services.

Please click here to visit TID’s departmental website and Tina.

[Acknowledgement to the TID for providing material for the story.]