Streamlining of Government Services Programme -
List of completed streamlining measures in 2023-24
As at 31 March 2024, 35 B/Ds completed the implementation of 87 streamlining measures, bringing benefits in the following areas:
Efficiency
Shortened processing time
Reduced manpower efforts
Reduced administrative costs
Convenience
Increased ease of accessibility
Saved resources of applicants
Higher customer satisfaction
Transparency
Improved transparency
Greater public accountability
Details of the streamlining measures
Agriculture, Fisheries and Conservation Department (AFCD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the departmental homepage to provide a comprehensive list of e-services |
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| Provide online forms for 5 services |
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Buildings Department (BD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Adopt videotelephony to witness foundation proof test to replace on-site visit |
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Customs and Excise Department (C&ED)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement a chatbot on the C&ED homepage to handle public enquiries and deploy the Customs Virtual Robotic Ambassador at boundary control points and C&ED buildings to provide information and links of C&ED government forms |
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| Develop forms for auxiliary services under the Hong Kong Authorized Economic Operator (AEO) Programme, and revise the layout of the application procedures webpage |
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| Revise the pamphlet for the Registration for the Intermodal Transshipment Facilitation Scheme (ITFS) to boost the use of e-channel for applications |
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Civil Aviation Department (CAD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide online reservation with real-time display of available timeslots for booking CAD Aviation Education Path Guided Tour |
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Companies Registry (CR)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the IT system to support external parties to conduct searches on information of the Companies Register via Application Programming Interface (API) by phases |
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| Enable e-submission of applications by data subjects to request the withholding of sensitive personal information in documents already registered with the CR from public inspection |
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| Revamp the website of the CR to feature the link to CR’s e-services in a more prominent location |
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| Adopt iAM Smart for logging into the e-services of the CR and signing documents |
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| Adopt e-payment option for refund applications via bank transfer |
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| Expand the service scope of e-submission to include the delivery of documents beyond specified forms |
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| Migrate the existing services of the CR provided by different individual platforms to a single online platform with single log-on |
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Correctional Services Department (CSD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-notification for the Social Visit e-Booking Service and adopt iAM Smart’s “e-ME” form filling function for the Official Visit e-Booking Services and Social Visit e-Booking Service |
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| Provide available timeslot for selection during e-application for group visit and guided tour in the Hong Kong Correctional Services Museum |
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Drainage Services Department (DSD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Obviate the need to submit business registration documents when applying for a sewage charge refund |
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| Present e-submission as the first option for submission and promote the use of e-channel on relevant webpages of the respective services |
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Electrical and Mechanical Services Department (EMSD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Streamline the application process of Generating Facility Registration |
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| Develop functionalities on the E&M trade app for Vehicle Mechanics (VM) for enrolment of training, application/ renewal of registration with progress checking, provision of post-training feedback, recording of attendance and checking of training records, and issuance of reminders via emails if not meeting requirements |
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| Provide fillable PDF forms for the Application for the Electrical and Mechanical Safety Outreach Programme |
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| Specify and highlight e-submission channels for the Application for the Electrical and Mechanical Safety Outreach Programme as the default channel on the departmental website and relevant forms to boost usage of e-services |
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| Provide fillable PDF forms for the Application for Registration of Household Electrical Products (Voluntary Registration Scheme) |
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| Specify and highlight e-submission channels for the Application for Registration of Household Electrical Products (Voluntary Registration Scheme) as the default channel on the website and relevant form to boost usage of e-services |
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| Obviate the need to submit a copy of the Business Registration Certificate through the use of the G2G Platform of the Inland Revenue Department when registering for Vehicle Maintenance Workshops under the Voluntary Registration Scheme |
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Environmental Protection Department (EPD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-submission for application for guided visits in Wan Chai Environmental Resource Centre |
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| Provide a graphical illustration of the timeline with key milestones of the applications for Recycling Fund on the website |
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Food and Environmental Hygiene Department (FEHD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Develop an online platform for application for allocation of public niche covering e-submission, e-processing, e-notification and e-payment |
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Fire Services Department (FSD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Exempt legal requirements to promote the wider voluntary use of portable equipment at domestic premises |
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| Introduce a designated telephone hotline to handle enquiries under the Fire Safety (Commercial Premises) Ordinance, Fire Safety (Buildings) Ordinance and Fire Safety (Industrial Buildings) Ordinance |
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Government Logistics Department (GLD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide GLD public auction participants with the option to submit their registration applications online |
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| Enhance the Frequently Asked Questions on the Procurement and Contract Management System website to feature online application as the recommended submission channel |
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| Promote the benefits of online application for inclusion in the GLD supplier lists through GovHK |
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| Incentivise the use of online applications for Inclusion in the GLD Supplier Lists by shortening the processing time |
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Government Property Agency (GPA)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Further publicise the use of e-submission and e-payment via departmental website |
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| Introduce online survey to collect user feedback for service improvement |
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Home Affairs Department (HAD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Promote e-submission for support services applications on building management |
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| Create a dedicated webpage for the Application for Rates Exemption in respect of Village-type Houses in the New Territories and include an e-submission channel on HAD's website |
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| Provide a hyperlink to the e-submission platform for the Rural Representative Elections Application for New Registration/ Report on Change of Particulars by an Elector in prominent positions on the Rural Representative Election webpage |
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Housing Bureau/ Housing Department (HB/HD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance online submission of Public Rental Housing applications by enabling digital signing through iAM Smart+ |
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Hong Kong Observatory (HKO)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the MyObservatory mobile app to facilitate public enrolment and application for HKO activities |
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| Revamp and improve the online Climatological Data Request Forms for users to submit the initial request for climate data |
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Hong Kong Police Force (HKPF)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement a one-stop online platform for the public to make e-submission, e-payment, e-follow up and enquiry for multiple types of services |
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| Enhance the publicity to promote benefits of the e-services so as to boost the adoption rate of e-submission and e-payment |
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Immigration Department (ImmD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide a one-stop platform with streamlined and automated end-to-end e-services covering e-submission, e-payment and e-notification with “e-ME” form filling function of iAM Smart for multiple types of applications (including all visa applications) |
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| Provide electronic services for Certificate of Registered Particulars application and support iAM Smart functions and e-payment |
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| Provide travel record check services for other government departments through electronic means |
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| Adopt video call, chatbot and instant messaging and Automatic Speech Recognition (ASR) functions in the New 1868 System to enhance the convenience for HK residents in distress outside HK to contact ImmD as well as facilitate case handling with the speech-to-text feature of ASR |
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Intellectual Property Department (IPD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Introduce preferential pricing for electronic filing of design applications |
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Inland Revenue Department (IRD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-submission for the application for Notice of No Objection to a company or limited partnership fund being deregistered |
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| Provide iXBRL data preparation tools to facilitate tax e-filing |
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| Adopt Optical Character Recognition (OCR) technology for processing Employer's Return/ Notification in the Data Entry System |
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Legal Aid Department (LAD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement the Faster Payment System (FPS) for payments at shroff counters |
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Lands Department (LandsD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement e-submission for 3 services |
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| Implement e-submission and e-processing for temporary occupation of Government land |
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| Implement e-submission for the application for Consent to Sell/ Underlet or License/ Mortgage or Charge under the “Hong Kong Property for Hong Kong People” measure |
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| Implement e-submission for the application for Management Scheme for the Display of Non-commercial Roadside Publicity Materials |
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| Implement e-approval and e-notification for temporary occupation of Government land |
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Leisure and Cultural Services Department (LCSD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Launch promotional website and provide training to the public on SmartPLAY |
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Labour Department (LD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide end-to-end e-services through an online portal for promotion and enrolment of training courses organised by the Occupational Safety and Heath Training Centre |
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| Adopt iAM Smart “e-ME” form filling function for the Online Course Registration System for the Occupational Safety and Health Centre and Public Talks on Occupational Health |
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| Introduce annual survey through online questionnaires in the Interactive Employment Service (iES) website to gather opinions from employers regularly for continuous service improvement |
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Land Registry (LR)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Simplify the application form for Provision of The Land Registry Memorial Day Book Data |
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| Enhance the capability of the mobile web version of the Integrated Registration Information System (IRIS) Online Services to match with the desktop version |
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Marine Department (MD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Implement the Faster Payment System (FPS) at service counters of marine offices and demand notes generated by departmental IT systems |
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| Revamp the Public Forms section of MD’s website |
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Office of the Communications Authority (OFCA)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the online platform for submitting applications for use of radio base stations |
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| Provide clear action buttons at prominent position on the Do-not-call Registers thematic website to direct users to the e-services for submission of applications |
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| Revamp OFCA’s relevant webpage for Permit (General) issued under section 7E of the Telecommunications Ordinance to strengthen applicants’ awareness of the e-submission channel |
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| Include the e-submission channels for the e-services of Do-not-call Registers on OFCA's “e-Applications/Services” thematic webpage |
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| Include the e-submission channel for the Application for Allocation of Telecommunications Numbers and Codes on OFCA’s “e-Applications/Services” thematic webpage |
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Office of the Government Chief Information Officer (OGCIO)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Develop a new iAM Smart API to let users digitally sign multiple documents in one go in submitting applications |
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| Adopt iAM Smart “e-ME” form filling function to ease input of personal particulars in the Application for the Inclusion of Characters in the Hong Kong Supplementary Character Set |
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| Adopt iAM Smart in the online application forms for the IT Innovation Lab in Secondary Schools and Knowing More About IT programmes for authentication |
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Official Receiver's Office (ORO)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide additional means for undischarged bankrupts to submit their section 43A annual statement |
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| Automate the approval and generation of the No Objection Letter for automatically discharged bankrupts based on the application data upon receipt of online application |
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| Fully digitalise the submission of the Annual Statement of Earnings and Property Acquired and provide a web form integrated with iAM Smart to replace the existing PDF form |
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Post Office (PO)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the online application process for Post Office Private Boxes by eliminating the need of prior EC-Ship account registration, adopting the iAM Smart “e-ME” form filling function and placing the online application function prominently for easier access |
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| Provide an online function for submission of registration of PostalPlus for SME membership to replace the uploading or mailing of a form |
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| Digitalise physical authority cards for postal accounts, including Speedpost, Permit, Comprehensive Deposit, Cheques Authority, Postage Prepaid and Household Circular |
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Rating and Valuation Department (RVD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide an e-service for calculating the maximum permitted rent for the second term of a regulated tenancy under Part IVA of the Landlord and Tenant (Consolidation) Ordinance |
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Social Welfare Department (SWD)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Revamp the SWD’s website to enhance the dissemination of information and facilitate search of information on eligibility criteria, application forms and guidance notes |
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Tourism Commission (TC)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Enhance the accessibility of the application process for location filming at the communal areas of the Kai Tak Cruise Terminal (KTCT) and review and identify opportunities to improve performance targets for application for using KTCT as a venue for non-cruise events |
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Trade and Industry Department (TID)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Streamline the application and vetting processes of projects which involve smaller funding amount under the Dedicated Fund on Branding, Upgrading and Domestic Sales to reduce the processing time |
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| Revamp the layout of the webpage and related materials (e.g. pamphlet, application guide and FAQs) for the Trade and Industrial Organisation Support Fund to promote the e-channel as the primary option for application submission |
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| Implement mandatory e-submission for the services of the Support and Consultation Centre for Small and Medium Enterprises (SUCCESS), i.e. registration of seminars/workshops, lodgement of written enquiries and application for the “Meet-the-Advisors” Business Advisory Service |
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Working Family and Student Financial Assistance Agency (WFSFAA)
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| Streamlining Measure(s) | Benefit(s) |
|---|---|
| Provide e-payment options for the administrative fee of Non-means-tested Loan Schemes |
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